Effective Date: 1st December 2024
At Celestial International Exports, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and timelines for shipping our products within India.
1. Shipping Coverage
We currently ship to locations across India, including all states and union territories.
2. Shipping Timeline
- Local Shipping (within Tamil Nadu): Orders will be delivered within 3-5 business days.
- Other States: Orders will be delivered within 5-7 business days.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available for specific products or promotional offers.
4. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive an email or SMS notification with tracking details once your order is dispatched.
5. Delivery Partners
We collaborate with reliable courier services to ensure safe and timely delivery of your orders.
6. Delayed Deliveries
While we strive to meet the stated delivery timelines, delays may occur due to unforeseen circumstances such as:
- Natural disasters or weather conditions.
- Public holidays or lockdowns.
- Remote or inaccessible locations.
We will keep you informed in case of any delays and provide assistance to track your shipment.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at officeofcelestial@gmail.com or call +91 9003872270. We will investigate and resolve the issue promptly by either replacing the product or issuing a refund.
8. Order Cancellation
Orders can be canceled before they are dispatched. Once dispatched, the cancellation will not be possible, and the standard return process will apply.
9. Contact Us
For any shipping-related inquiries or issues, please contact us:
- Address: 412-A-Subbu Complex, Old No: 1283-A,B,C, New No. 396, Thadagam Rd, R.S. Puram, Coimbatore – 641002.
- Email: officeofcelestial@gmail.com
- Mobile: +91 9003872270
Thank you for choosing Celestial International Exports. We value your trust and are dedicated to providing a seamless delivery experience.