Effective Date: 1st December 2024
At Celestial International Exports, customer satisfaction is our top priority. We are committed to providing high-quality products and ensuring a seamless experience. This Refund and Returns Policy outlines the terms and conditions for requesting refunds or returning products purchased from us.
1. Refund Eligibility
Refunds will only be issued under the following conditions:
- The product delivered is damaged, defective, or not as described.
- The product is unused, unopened, and in its original packaging.
- The refund request is initiated within 7 days of receiving the product.
2. Non-Refundable Items
The following items are non-refundable:
- Products damaged due to misuse or mishandling by the customer.
- Products purchased on sale or promotional offers unless they are defective.
- Opened or used consumable items such as Moringa Leaf Powder, Moringa Capsules, and teas.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at officeofcelestial@gmail.com or call us at +91 9003872270 within 7 days of delivery.
- Provide Details: Include your order number, proof of purchase, and images of the damaged or defective product.
- Return Authorization: Once your request is approved, you will receive instructions on how to return the product.
4. Shipping for Returns
- Customers are responsible for shipping costs for returns unless the product is defective or the wrong item was delivered.
- Please ensure the product is securely packaged to prevent damage during transit.
5. Refund Process
- Refunds will be processed once the returned product is received and inspected.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- If the refund is delayed, please contact us at officeofcelestial@gmail.com for assistance.
6. Exchanges
Exchanges are allowed only for defective or damaged products. Please follow the return process to request an exchange. Once the defective product is received, we will ship a replacement at no additional cost.
7. Contact Us
For any questions or concerns regarding this Refund and Returns Policy, please reach out to us:
- Address: 412-A-Subbu Complex, Old No: 1283-A,B,C, New No. 396, Thadagam Rd, R.S. Puram, Coimbatore – 641002.
- Email: officeofcelestial@gmail.com
- Mobile: +91 9003872270
We value your trust and aim to resolve any issues promptly and effectively. Thank you for choosing Celestial International Exports.